How Quality Service Certification (QSC) Works

QSC helps you make better, more informed decisions in choosing a real estate professional. Unlike other sites that provide agent ratings, QSC independently surveys every transaction – and the surveys are only sent to customers who have actually used the agent. That way you have the most complete picture of how past sellers and buyers have rated our sales agents. Additionally, our agents are all Quality Service Certified to commit to specific service standards which are proven to lead to higher service quality and greater customer satisfaction. Our agents put their reputations to the test and offer objective proof of their service quality.

QSC real estate professionals commit to:

• Follow a Service Process, which ensures consistently great results
• A Written Service Guarantee, so you know what to expect throughout the transaction
• An Open-Book Customer Satisfaction Track Record, with ratings displayed publicly
• Greater Accountability to you, including your opportunity to complete an independently administered satisfaction survey that becomes a part of their permanent track record
• The Highest Standard in real estate service, leading to greater satisfaction for you

As Quality Service certified, real estate professionals, our service record is public. This allows our new & existing clients alike, a unique opportunity to audit our professional resumes and make an educated decision about partnering with Big Valley Properties. We begin all of our professional relationships with a service guarantee that outlines everything we will do for you and guarantee in writing that we will follow through on each of these actions. AND you can hold us accountable for doing what we said we would do because after the closing, you have the opportunity to complete a satisfaction survey that is administered by a third party. They post our ratings (good or bad) on a public website for the world to see!

Click here to go to the Quality Certified website!